Dr. King and Janet are honored you have chosen them for your healthcare needs. Both Dr. King and Janet are Board Certified and are dedicated to providing superior medical care to you and your family. The following information is designed to help you become more acquainted with the Practice. If you have any questions, please do not hesitate to ask. We are happy to help.

If you fail to cancel within 24 hours, Friday before 2pm for a Monday appointment, or you do not show up for your appointment, you will be charged a $95 no show fee. This ensures that appointments are available for those who need them. We understand there will be circumstances beyond your control, however all no show appointments cost our office and disrupt the schedule. If you incurred a no show fee, you must pay it prior to scheduling a new appointment.

• Please remember to discuss any medication concerns and all refill requests you have with your physician at your regularly scheduled appointments.
• All chronic medications will require regular follow-up visits at our office. Your physician will determine the appropriate interval between visits.
• Please ensure that you have enough medication to last until your next scheduled visit. If you are overdue for your visit, your provider may provide enough medication to last until your scheduled appointment (maximum of 2 weeks supply)
• If you need refills and have an appointment, please request them at the time of your visit.
• If you have any questions regarding medications please discuss these during your appointment.
• It is your responsibility to notify the office in a timely manner when refills are needed.
• It is important to keep your scheduled appointment to ensure that you receive timely refills. Repeated no shows or cancellations will result in a denial of refills.
• If for any reason you feel your medication needs to be adjusted or changed please contact us immediately.
• If you think that you are having an allergic reaction to a medication, call the office immediately or go to the nearest emergency room.
• Medications are prescribed for your use only. They are not meant to be shared with others.
• Additional lab tests may be required to determine exact dosages of prescribed medications; your insurance may or may not cover these tests. Check with your insurance company if you have any specific questions regarding your coverage.
• New or unresolved problems will require a clinic appointment.
• Medications for acute problems (cough, fever) will require an office visit to ensure that a correct diagnosis is made and that an appropriate medication is prescribed.
• Patients with multiple medical issues and medications are asked to follow up every 3 months. This is to ensure that we take care of all your issues adequately.

Prescription refills are only obtained by contacting the office. We do not support auto refills from your pharmacy. All prescriptions will be sent electronically to your pharmacy.

The following policies explain the General Prescription Guidelines and Prescription Refill Policy for the office of Dr. Susan King. The office of Dr. Susan King does not deviate from the Prescription Refill and Controlled Substances Policy. Failure to comply with this policy may result in dismissal from our practice. If you have questions about anything, please feel free to give us a call.

• All regular medications, non-controlled/non-narcotic prescriptions, require a follow up appointment with your provider every 3-6 months (more frequent if necessary). This will be considered a regular office visit.
• All prescription refill requests should originate from the patient by contacting our office.
• If your prescription bottle indicates you have refills left, you do not need to contact our office. Contact your pharmacy and they will refill it for you; be sure to give the pharmacy adequate time to fulfill your request, Please plan at least five (5) days in advance of your medication running out.
• Refills can only be authorized on medication prescribed by providers from our office. We will not refill medications prescribed by other providers.
• Refills will not be granted if a patient has persistent or worsening symptoms.
• Medication refills will only be addressed during regular office hours (Monday-Friday 8am-5pm).
• No prescriptions will be refilled on Saturday, Sunday or Holidays.
• The urgent care staff will not return any phone calls regarding refills.
• The on-call physician will not answer calls regarding medication refills.
• Please notify your provider on the next business day if you find yourself out of medication after hours.
• If you have not been seen within a year your refill will be denied.
• It is your responsibility to make your followup appointment to ensure you do not run out of your prescription. Please do not call the office and expect your urgent request for a refill without an office visit.

Chronic use of habit-forming drugs is seldom in the best interest of patients or physicians. Due to pharmacy and government regulation all chronic pain medication will be to be managed by a pain management physician. Dr. Susan King and Janet will NOT be responsible for prescribing chronic narcotics.

All controlled substance prescriptions (including narcotics, anxiety and attention medication):

• Controlled-substances/narcotic prescriptions require a follow up appointment 1-3 months to obtain a prescription.
• For refills without an office visit, there is a $20 fee for each controlled substance you would like sent in electronically.
• If you have not been seen in 3 months you will need to make an appointment for an office visit to obtain the prescription.
• No controlled prescriptions will not be filled on Fridays or weekends.
• Electronic refill requests may take up to 72 hours to be complete. However prescriptions will be approved as soon as possible, usually by the next business day. If you have a problem getting your prescription, please call our office during normal business hours.
• It is our strict policy that there will be no refills of controlled substances called-in over the phone or by an after-hours physician when the office is closed. NO EXCEPTIONS.
• When it is medically necessary for our doctors to treat you with a controlled substance, we abide by all local, state and federal regulations.
• You will be asked to sign a controlled substance contract (see link below) when your medical condition(s) warrant ongoing treatment with controlled substances. Compliance with your controlled substance contract is not optional, and violation of this policy may result in termination of medication therapy and/or your removal as a patient from Dr. King’s Practice.
• You will be asked to submit to a urine test to ensure compliance and safety of your controlled substance.
• You may be granted a refill for a one-month supply of mediation if stabilized on a satisfactory dosage and were seen in the office within the previous 30 days.
• Due to new insurance and state regulations, controlled pain medications are to be prescribed for a maximum of 7 days. Including prescriptions that are not new or for chronic pain, your insurance may limit you to a 7 day quantity. Quantities over a 7 day supply will require a prior authorization. Patients must be re-evaluated in the office for controlled pain medication beyond 30 days. NO EXCEPTIONS.
• Patients are responsible for their controlled substance medication. You will need to be seen in our office every month for controlled medications, as we do not handle long term pain management.
• Controlled substances (pain, sleep, muscle relaxants, stimulants, anti-depressants) are tracked by the Drug Monitoring Program (PMP). Pharmacies and physicians DO track your usage of controlled substances through obtaining an online report, which annotates physicians who have prescribed, and pharmacies that have dispensed these medications.
• New patients who request a controlled substance for acute pain may receive one prescription of pain medication or controlled substance (at the discretion of the physician) after a PMP report is obtained.
• Dr. Susan King and Janet will not fill controlled substance medication prescriptions for pain for new patients. If you require a refill of a controlled substance, you will need to see a pain management specialist or other specialist related to your condition.

• Many medications require prior authorization. Depending on your insurance this process may involve several steps by both your pharmacy and your provider. Once the prior-authorization form is completed, both the pharmacy and Dr. King’s office must wait for approval.
• Neither the pharmacy nor the provider can guaranty that your insurance company will approve the medication. You may be required to make an office appointment to complete the process.

If you require lab work prior to getting your prescription refill you must make a future office appointment to discuss the results. This is to ensure that the lab results are available for Dr. King and Janet to review at the time of your visit.

All results for imaging require a follow up to review the results and to determine the next course of action.

In order to ensure that your tests ordered and the results are accurate we request that you make an appointment to review the results and determine if additional imaging/labs are required.

Payment is due at the time services are rendered. Your payment may consist of an insurance deductible, a co-payment, co-insurance, or full payment for uninsured patients or those services not covered by an insurance plan. We accept most private insurances. You must update your address and insurance as soon as there is a change. Any billing issues due to failure to update your insurance will the be responsibility of the insured party. Please be prepared to show your insurance card at every visit. Keeping your records up to date helps us expedite referrals and authorizations necessary for your care and ensures we have the information needed to bill your insurance company accurately and timely. As a courtesy, we will bill your insurance company for you. If there is a difference between what they pay and the actual bill, you will be expected to pay the balance to our office.